Frequently Asked Questions (FAQ)

Orders & Shipping

How long does order processing take?

Orders are typically processed within 1–3 business days after payment confirmation.

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How long does shipping take?

Estimated delivery times:

• United States: 5–12 business days

• Canada: 7–15 business days

• Europe: 7–18 business days

• Australia & New Zealand: 8–18 business days

• Other International Destinations: 10–25 business days

Delivery times may vary depending on your location and local carrier services.

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How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.

Please allow 24–72 hours for tracking information to update.

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Do you offer international shipping?

Yes. VespCo ships to most countries worldwide.

Shipping availability and delivery times may vary by destination.

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Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for eligible items that are unworn, unwashed, and in their original condition with tags attached.

For complete details, please visit our Return Policy page.

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When will I receive my refund?

Once your return has been received and approved, refunds are typically processed within 3–5 business days.

Depending on your payment provider, it may take additional time for the funds to appear in your account.

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Do you offer exchanges?

At this time, we do not offer direct exchanges.

If you need a different size or color, please return the original item and place a new order.

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Products & Sizing

How do I choose the correct size?

We recommend reviewing our Size Guide before placing an order.

If you're between sizes, consider your preferred fit and garment measurements listed on the product page.

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Will items shrink after washing?

Our garments are designed to maintain their fit and quality when cared for according to the washing instructions provided on the garment label.

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Are product colors accurate?

We make every effort to display product colors accurately.

However, slight variations may occur due to monitor settings, lighting, and photography.

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Payments & Security

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other payment methods available at checkout.

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Is my payment information secure?

Yes.

All transactions are processed through secure, encrypted payment gateways. VespCo does not store your payment information.

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Contact & Support

How can I contact customer support?

You can reach our support team by email:

support@vespco.com

We aim to respond within 1–2 business days.

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Do you offer wholesale opportunities?

Yes.

For wholesale inquiries, partnerships, or business opportunities, please contact:

support@vespco.com

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I still have questions. What should I do?

We're always happy to help.

Please email us at support@vespco.com, and a member of our team will assist you as soon as possible.

Thank you for shopping with VespCo.